FAQ

All our products are dispatched in a simple brown cardboard box. There's nothing on the outer packaging to let you (or anyone else) know where the parcel has come from.

Orders being shipped overseas require Customs Declarations fixed to the outer carton for them to process the goods and allow them to enter a particular country or state.

No need to fret – get in touch with our Customer Service team who will do everything they can to help. Click here for contact information. It may be necessary to cancel the order you've placed providing that the order hasn't already been dispatched from our system. A new order can then be made with the promotional code.

Contact our Customer Service team with your request. Click here for contact information.

When you visit our website, our server automatically recognises your domain name, but your email address remains private. We only collect the domain name and associated information on what pages you access or visit.

If you email us, we'll take a note of your email address as well as information volunteered by you through surveys and/or if you register on our site, such as your name, address, phone number, gender and date of birth.

We collect this information to make our site even better, keep you in the know about updates and to get in touch with you to hear your thoughts.

At checkout, we'll ask you to enter a delivery address. If you've already registered and have saved this delivery address as part of your address book, you can simply choose this option when prompted.

If you haven't done this, enter the delivery name and address of the recipient in the space provided.

We include a dispatch note inside the box that simply lists what products are included without any pricing shown.

Orders being shipped overseas require Customs Declarations, fixed to the outer carton for them to process the goods and allow them to enter a particular country or state.